Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

Several forces contribute to this cycle of AI hype and disappointment. 1. Marketing pressure: Calling a product AI-powered ...

Lili, the leading business banking platform, today announced that they are setting the standard for five-star customer ...

Conversational AI stands out from legacy rule-based chatbots in how it understands nuance, context and follow-up intent.

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...

Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

Overview: AI chatbots provide 24/7 banking support, delivering instant responses, faster transactions, and improved customer satisfaction.Personalized, data-dri ...

Italy has ordered Meta to suspend its policy that bans companies from using WhatsApp's business tools to offer their own AI chatbots on the popular chat app.

Luckily, Eurostar did not connect its customer information database with the chatbot, so at the time of discovery, there was ...

Ling Kong of Michelman Robinson examines AI companion laws in New York and California, discussing the states' differing ...

A handful of bills signed into law by Gov. Gavin Newsom are set to take effect in the new year. The 2026 slate of new ...