Are you hearing or listening? Do you have functioning ears? How effective is your hearing? Do you possess the skills to improve your hearing? These questions are intriguing, and it’s sometimes ...
Medical improvisation can help clinicians navigate complex, unpredictable interactions with greater confidence and compassion.
“You cannot truly listen to anyone and do anything else at the same time." —M. Scott Peck, author of The Road Less Traveled. Active listening is a way of listening that involves full attention to what ...
We’ve all been there. You’re speaking to someone and even though you know they’re hearing you, you get the sense they’re not really listening. As frustrating as that can be, most us would probably ...
Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...
The four love languages are ways to communicate the affection and care we have towards other people. Content creator Priscilla Zhou put forward a theory that, much like love languages, there are also ...
“Effective communication” is a concept that’s frequently emphasized in the corporate world, with many leaders extolling its virtues and importance. Unfortunately, however, I’ve observed that some ...
Why authentic listening isn't about performing the right behaviors, but about genuine presence, how to move from parroting words to mirroring meaning, and transform conversations.
Communication allows us to express our thoughts, share information and connect with other people. From sending a quick text to chatting with a friend over coffee, you are interacting with the people ...
Dr. Grace Lee, CEO of Mastery Insights, is an executive coach & former neuroscientist. She shares her insights on YouTube and as a speaker. Navigating the corporate ladder requires a blend of business ...
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